Privacy Policy.

Cligo Legal is a platform that helps people and businesses in Qatar find verified legal professionals (lawyers, legal consultants, translators, mediators and company-formation providers), book consultations by video, phone or in person, share documents and pay. It also gives those professionals and their offices the tools to run these services. This policy explains how we handle personal information when you use the Cligo Legal website and apps.

The professionals on Cligo Legal are independent. When you consult one, they are responsible for the advice or service they give and for the records they keep about your matter. Cligo Legal stores and processes that information on their behalf, and their own professional duties of confidentiality also apply.

Account information. Your name, email address, phone number and password. We store passwords only as secure hashes and never in readable form.

Client profile. Details you choose to add, such as your nationality, preferred language and, if you book for a company, its name and registration details.

Matter information. Your bookings and what you share for them: answers to a service's intake questions, the names of other parties involved, the documents you upload and the messages you exchange with a professional. Professionals may also keep private notes about your matter.

Professional information. If you offer services on Cligo Legal: your category, license or accreditation details and the documents you provide to prove them, your experience, languages, services, prices and availability.

Payment information. Amounts, dates and the status of payments and refunds. Card details are handled by our payment provider; we never see or store your full card number.

Technical information. Your IP address, device and browser type, and records of sign-ins and of who opened which documents, which we keep for security.

• To create and secure your account, and to verify your email address and phone number.
• To let you find professionals, book and attend consultations, share documents, message and pay.
• To give the professional you book the information they need to help you.
• To let a professional check, within their own office only, whether they already act for the other side of your matter (a conflict-of-interest check). We never tell you or anyone else who another office's clients are.
• To verify professionals' licenses and credentials before they are listed.
• To send the notifications you've asked for, such as booking confirmations and reminders.
• To prevent fraud and abuse, enforce our Terms, and meet legal obligations.
• To understand, in aggregate, how the service is used so we can improve it.

The professional you book. The professional handling your matter, and the people their office authorises (such as the office manager or, if the office allows it, a secretary), can see your booking, intake answers, documents and messages. Other offices cannot.

Cligo Legal staff. A small number of our administrators can see account details to provide support, verify professionals and keep the platform safe. They do not read the content of your matter (documents, messages or notes) unless you choose to share it with us, for example to resolve a dispute. Their access is logged.

Service providers. We use trusted companies to run the service: database and cloud hosting, file storage, payments, email, text-message and push-notification delivery, video calls and maps. They process information only on our instructions and only to provide their service.

When the law requires it. We may disclose information if required by law, or to protect someone's life, safety or rights.

We do not sell your personal information, and we never use the content of your matters for advertising.

Emails, text messages, calendar entries and card statements never describe your legal matter. They say, for example, "Your consultation is confirmed for 4 PM", and nothing about what it's for. Message notifications don't include the message itself.

Video consultations are streamed between you and the professional through our video provider. Cligo Legal does not record them. For a phone consultation, the professional sees your phone number only shortly before and during the booked time.

We use one essential cookie to keep you signed in. It can't be read by scripts on the page and is sent only to our sign-in service. We don't use advertising or cross-site tracking cookies.

Office maps are provided by Google Maps, which may set its own cookies and receive your IP address when a map loads. Google's use of that information is covered by Google's privacy policy.

Information is sent over encrypted connections and documents are stored encrypted. Access is limited by role, every view of a client document is recorded in an audit log, professionals must use two-step sign-in, sign-in attempts are rate-limited, and our logs exclude passwords, tokens and the content of your matters. No system is perfectly secure, so please use a strong, unique password and tell us right away if you think your account has been compromised.

We keep account information while your account is open. A professional may need to keep the records of a matter for a period set by law or professional rules, even after you close your account; their office decides this within the limits we set. Audit logs are kept for security and legal purposes. When information is no longer needed, we delete or anonymise it.

Under Qatar's Personal Data Privacy Protection Law (Law No. 13 of 2016) and other laws that may apply to you, you may have the right to:

• see the personal information we hold about you and get a copy of it;
• correct information that is wrong or incomplete;
• ask us to delete your account and information, subject to records we or a professional must keep by law;
• object to or restrict certain uses of your information.

You can edit your profile and notification preferences in your account at any time. For anything else, email [email protected]. To change a professional's records about your matter, contact their office. We'll also help you reach them.

You can add family members, and companies you represent, to your account and book consultations for them. The information you add about them is processed as described in this policy.

When you add a person, you confirm that you are their parent or legal guardian, or that they have agreed to you managing their bookings. When you add a company, you confirm that you are authorised to act for it. We record the date of that confirmation.

You must be 18 or older to create an account. A parent or guardian may use their account to arrange legal help for a child, and is responsible for the information they provide about that child.

Our service providers may process information outside Qatar. Where that happens, we take steps to ensure the information keeps a comparable level of protection, as Qatari law requires.

We may update this policy as Cligo Legal changes. We'll change the date at the top of this page and, if the changes are significant, tell you by email or in the app before they take effect.